The Family Inn | Vacation Rental

General Information

The Family Inn Townhouse ("we", "our", "us") is committed to protecting your privacy and ensuring the security of your personal data. This policy outlines how we collect, use, and protect your information in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

By using our website and services, you consent to the data practices described in this statement. We act as the data controller for the personal information processed through this website and during your stay at our property in Palanga, Lithuania.

Personal Data We Process

To provide our premium vacation rental services, we process several categories of personal data:

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Identity & Contact DetailsFull name, email address, and phone number of the primary guest.
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Reservation InformationArrival and departure dates, number of guests (adults/children), and any special requests or preferences submitted during the booking process.
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Technical DataIP address, browser type, and usage patterns collected through cookies to improve our website experience.

Payment Processing

We take the security of your financial information seriously. The Family Inn Townhouse does not store credit card details on our local servers. All payment transactions are handled through secure, PCI-DSS compliant payment gateways.

Our official payment processing partners are:

MakeCommerceLeading Baltic payment gateway providing secure e-commerce solutions, including local bank links (Estonia, Latvia, Lithuania, Finland), debit/credit card payments (Visa, Mastercard, Apple Pay, Google Pay), Revolut/N26/Wise options, and global card processing.
StriveProvider of secure and efficient payment solutions, enabling seamless card payments, direct bank transfers, and reliable transaction processing.

During the payment process, your personal data required for the execution of the payment will be transferred to these authorized processors. This includes the amount of the purchase and your identification details required by the payment provider.

Your Data Rights

You have the right to request access to your personal data, request correction of any inaccuracies, and request the deletion of your data under certain conditions. For any inquiries regarding your data or to exercise your rights, please contact our Data Protection Officer atinrius@gmail.com.